Privacy Notice

Current as of December 18, 2024

Privacy Note

Welcome, and thank you for your interest in ABLE MOBILE (“ABLE MOBILE,” “we,” or “us”), our website at https://www.ablemobile.com (the “Site”), and all related web and mobile services provided by us (collectively, the “Service”). This Privacy Notice describes how we collect, use, disclose, and protect personal data under Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”).

1. Definitions

“Client” refers to any customer of ABLE MOBILE who engages with our services by creating an account, subscribing to our solutions, or participating in any transaction facilitated through our platform.

“Client Data” includes personal data, reports, contact information, and other relevant files that Clients or their authorized representatives upload, store, or manage within our Service infrastructure.

“Public Area” means sections of the Site that any Visitor can access without logging into an account.

“Restricted Area” refers to protected sections of the Site that require user authentication for access, typically restricted to Clients and authorized Users.

“User” describes any individual authorized by a Client to access the Restricted Area for business purposes, including employees, agents, or other representatives.

“Visitor” represents any individual browsing the Public Area of the Site without creating an account or logging in.

“Minor” refers to individuals under the age of 18 years.

2. Roles & Responsibilities

ABLE MOBILE acts as a data user for personal data it collects directly from Visitors, Users, and Clients during account registration, service interactions, and customer support requests. When processing Client Data on behalf of Clients, ABLE MOBILE assumes the role of a data processor, following specific Client instructions as required by the PDPO.

ABLE MOBILE’s responsibilities include ensuring proper handling of personal data, maintaining confidentiality, and implementing safeguards to prevent unauthorized access or breaches. Clients are responsible for ensuring that the data they collect, upload, or manage within the Service complies with applicable privacy laws.

3. Data We Collect

3.1 Information You Provide to Us

We collect personal data when you interact with our Service in various ways:

  1. Account Registration: When creating an account, we may request your name, email address, contact details, company information, and job title to facilitate account creation and management.
  2. Event Registrations and Form Submissions: This includes information submitted when registering for webinars, downloading resources, or submitting inquiries through contact forms.
  3. Payment Processing: We may collect payment details, including billing address and transaction records, but sensitive card data is securely processed by our payment partners.
  4. Communications: Personal data shared during customer support interactions through email, phone, or live chat is collected for service improvement and issue resolution.
  5. Testimonials: With your explicit permission, we may feature your testimonials, including your name and company affiliation, on our marketing platforms.

3.2 Automatically Collected Data

We gather technical and usage information when you visit our Site or use our Service:

  1. Browser & Device Data: This includes IP addresses, browser types, operating systems, and device-specific data to ensure seamless Site functionality.
  2. Cookies & Tracking: We use cookies and similar technologies to track navigation patterns, site preferences, and engagement metrics, improving overall user experience.

3.3 Information from Third Parties

We may receive additional information from third-party service providers, partners, and publicly available sources:

  1. Referral Sources: Data from referral programs or service partners may include your contact details.
  2. Social Media Interactions: Publicly available interactions on social media platforms may be collected for service monitoring or marketing outreach.

4. How We Use Personal Data

We process personal data to provide a seamless and secure experience for our Clients and Users. Specifically, we use the data to:

  1. Service Delivery: Manage accounts, provide technical support, process transactions, and ensure proper service functionality.
  2. Customer Support: Address inquiries, troubleshoot issues, and provide timely assistance.
  3. Communications: Send service updates, notifications, and marketing messages where legally permitted.
  4. Marketing & Analysis: Conduct research and analyze usage trends to enhance services and improve marketing efforts.
  5. Fraud Prevention & Security: Detect, prevent, and respond to potential security incidents or fraudulent activities.

5. Data Sharing

We may share personal data with third parties only under specific conditions:

  1. Service Providers: Trusted vendors assisting with technical operations, payment processing, and customer support.
  2. Legal Requirements: Disclosure may occur if required by Hong Kong law or regulatory bodies.
  3. Business Transactions: In the event of a merger, acquisition, or business sale, personal data may be transferred under confidentiality agreements.
  4. Client Authorization: With explicit Client consent, we may share information with third-party services they authorize.

6. Data Security

We implement industry-standard security measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. While no system is entirely secure, we continuously update our protocols and procedures to mitigate risks.

7. Data Transfers

Personal data may be transferred outside Hong Kong for processing or storage purposes. We ensure that adequate protections are in place in compliance with the PDPO.

8. Retention Policy

We retain personal data only as long as necessary to fulfill its original purpose, comply with legal obligations, resolve disputes, and enforce agreements. Upon completion of these purposes, data is securely deleted or anonymized.

9. Your Rights

Under Hong Kong’s PDPO, you have the right to:

  1. Access and Correct Data: Request access to and correction of inaccurate personal data.
  2. Withdraw Consent: Revoke prior consent where applicable.
  3. File Complaints: Lodge complaints with the Office of the Privacy Commissioner for Personal Data (PCPD).

10. Managing Preferences & Opt-Out

You can manage your privacy preferences in the following ways:

  1. Marketing Communications: Opt-out of marketing messages through email settings.
  2. Cookies & Tracking: Adjust browser settings to disable cookies.
  3. Data Access & Deletion: Submit requests to access, correct, or delete personal data by contacting us.

11. Children’s Privacy

Our Service is not directed at minors. If personal data of individuals under 18 is inadvertently collected, we will take prompt action to delete such information.

12. Changes and Updates to this Notice

We may periodically update this Privacy Notice. Significant changes will be announced via the Site or email notifications.

13. Contact Us

For questions or requests, contact us at cs@ablemobile.com