1 Sign in Register

English

Change your preference setting

Choose your language

AI Communications - Chatbot, LiveChat

OMO Business |D-Biz Funding | TVP Applied

ACG provides intelligent technology communication solutions, services covering enterprise instant messaging, OMO marketing promotion strategy, cloud big data management. Real-time monitoring and analysis support to help you expand your business development in all directions. Free consultation of 600,000 technology vouchers and government funding!

(852) 2180 9608

enquiry@ablemobile.com

Our One-stop Smart Enterprise Communications and Workflow Management Solution combines machine learning algorithms with natural language processing in which the intelligent system uses leading-edge methodologies to handle sales and CS tasks including information collection, sorting, classification and matching, and automatically stores in a centralized database. The intelligent chat robot can identify target customers preferences, habits and hot topics, integrate the internal system and external third-party data through the API to make further in-depth analysis and optimize the customer experience in the workflow.

AI Chatbot is a revolutionary technology which supports major social media platform with internal API tools and can instantly responds intelligently and processes customer inquiries.

Smart Features:

: Triggering Workflow Management / Booking / IoT Devices

: Big Data Analysis (Predictive / Sentiment)

: Interactive 7x24 Customer Enquiry

: Natural Language Understanding Engine (NLP)

: API Integration with Social Media Messaging

: NLP In-depth Analysis Algorithm

: Intent Classification with Machine Learning

: Intelligent Scenario Setup and Recognition

LiveChat integrates AI Chatbot deliver experiences that beat pure-play traditional methodology. Through this intelligent online chat system, it can help optimize the efficiency of sales and customer service query. It brings tremendous efficiency to the response process that customers can get products and latest information, thereby enhancing the customer experience.

Corporate Chatbot - Functions：

Full Feature List		ABLE CHATBOT
AI Chat - Natural language processing & Machine learning		✔
I. Natural language processing	Digest user intents through Natural Language Processing (NLP) algorithm	✔
	Use well-suited technologies to trigger different story to collect parameters	✔
	Identifying user’s intents in English	✔
	Identifying user’s intents in Traditional Chinese	✔
	Identifying user’s intents in Simplified Chinese	✔
	Understand comprehensive language input (eg Chinese-English mix)	✔
	Synthetic sentence training model	✔
II. Machine learning	Learn user input by machine learning algorithm	✔
	According to different story, response to XMPP server	✔
	Provide batch import of training sentences	✔
	Train the model with synthesized sentences	✔
	Pre-trained knowledge base	✔
	Allow customer to clarify the correct questions	✔
	Retrain Story	✔
III. Essential applications	Customer service enquiries	✔
	New sales lead	✔
	Marketing and offer promotions	✔
	Order arrangement and enquiries	✔
	Location-base search and recommendation	✔
	Task-based chat (e.g. social media promotion、retention)	✔
Chatbot management system:		✔
I. User management	Define user role and rights	✔
	Add / Modify users: login credentials and user rights (Admin, Data Entry)	✔
	Show limited section according to the defined user rights	✔
II. Chatbot story management	Multiple story management	✔
	Create default story	✔
	Edit story	✔
	Allow user to export and import to files (e.g. excel/ .csv)	✔
III. Reporting - Insights & Analytics	Mostly asked enquiries	✔
	Mostly asked enquiries which fall into default story	✔
	Number of enquiries which fall into default story	✔
	Number of conversations which end with default story	✔
	Daily active user and monthly active user	✔
	Average duration of chatbot conversation and measure ROI	✔
IV. Cloud storage	Centralized management and data record while maintain update in time	✔
V. Activity and error logging with time and parameters	Provide API call from XMPP server to query the chat bot	✔
	When the chatbot call a vendor API and which one is called	✔
	When a story is triggered and which one is triggered	✔
	Real person case record	✔
Chat design		✔
I. Response type	Rich Text	✔
	Images	✔
	Videos	✔
	Map	✔
	List (e.g recommendation list in sequence)	✔
	Hyperlink	✔
	Email address	✔
II. Personalized answer	Canned reply	✔
	Smart reply	✔
	Auto-reply by keywords	✔
	Customized title	✔
	Black list setting	✔
III. Multi-channel supported	Facebook Messenger	✔
	WeChat	✔
	WhatsApp	✔
	Web Chat	✔
Chatbot Engineering - Extension and integration		✔
I. Advanced features	Realtime location-base sharing	✔
	Capable to integrate with third party API to increase the flexibilities	✔
	Allow user to set follow-up stories	✔
	Allow to set multiple questions within one story	✔

Seamlessly connecting you and your customers with A.I. technology

Integrating artificial intelligence technology and scientific calculation, our AI Communication Workflow solution enables enterprises to have a more efficient and effective working pace with the support of robotic learning ability. Our Chatbots and other communications solutions are able to collect demographics and more data from your targets, including their preferences, hot topics and habits, so you know what your customers want and able to analyse customer satisfaction.