You can find contact information for Able Mobile Limited (ABLE MESSAGE) at the end of this document. Please use it if you are unsure about any of the items contained herein, we will be more than happy to help resolve your query. ABLE MESSAGE is complies under the Hong Kong SAR Personal Data (Privacy) Ordinance 1995 - Cap.486 ("PDPO").
1. Information Collection and Use
1.1 Information Collection
Able Mobile Limited is the sole owner of the information collected on ABLE MESSAGE, ABLE-SMS, ABLE-EDM and ABLE-EFAX. ABLE MESSAGE collects information from our users at several different points on our Website.
In order to use areas of this Website, a user must first complete a registration form. During registration a user is required to give contact information (such as name and email address). We use this information to create an account for the user for the service in which the user has expressed interest. To use certain services, mainly for the ones where the user is required to transfer funds to ABLE MESSAGE, registration of personal information for accounts and records purposes and for contacting you in case of a problem may be required.
We request information from the user on our order/payment forms. A user must provide contact information (such as name, email, and home address) and financial information (such as credit card number, expiration date). This information is used for billing purposes. If we have trouble processing an order, the information is used to contact the user. You will be notified if you are agreeing to make a regular payment before you proceed with it – to terminate a regular payment or dispute a payment email or write to Billing Department, Able Mobile Limited, Rm 1501, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road, Hong Kong. You will be billed by either ABLE MESSAGE or the appropriate third party – you will be notified of who will take the payment when it is made.
1.4 Information Use
You consent to us transferring or disclosing your personal data to:
(a) our related companies, agents and subcontractors or other parties, either within Hong Kong or overseas for the purposes of conducting direct marketing to you and other purposes as determined by us from time to time, subject to our complying with our obligations under the Privacy Ordinance;
(b) any person who is under a duty of confidentiality to us who has undertaken to keep such information confidential;
(c) any financial institutions, charge or credit card issuing companies, credit information, credit reference, or collection agencies necessary to:
(i) establish, support and recover the payments you are required to make to us in consideration of us providing the Services to you; or
(ii) to detect and prevent any alleged fraudulent or illegal activity;
(d) any financial institutions, banks, credit rating agencies or like organizations for the purpose of our financing of our business;
(e) the Telecommunications Authority or other bodies where such transfer and/ or disclosure is required by law for the discharge of any obligations under the provisions in the Telecommunications Ordinance (Cap.106) or other applicable law, rules or regulations; and
(f) any carrier or other service provider whose facilities we use to provide the Services to you.
The Privacy Ordinance provides you with rights to ascertain whether we hold your personal data, to obtain a copy of that data and to correct any inaccuracies in that data. In accordance with the Privacy Ordinance, we may charge a reasonable fee for processing of any data access request. All requests relating to ascertaining whether we hold your personal data, access to that data, correction of that data or for information regarding our personal data protection policies and practices should be addressed to us marked to the attention of the Privacy Compliance Officer. If you do not want us to use your personal data for the purpose of direct marketing to you or to supply your personal data to any other person, you must notify us in writing addressed to the attention of the Privacy Compliance Officer.
4. Third Party Advertising
The ads appearing on this Website are delivered to users by several globally recognized companies, our Web advertising partners. Information about a users' visit to this site, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this site. You can email, or write to Advertising Department, Able Mobile Limited, Rm 1501, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road, Hong Kong, for more information.
5. Log Files
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. Log files are kept for your security, not to infringe your privacy.
6. Clear Gifs (Web Beacons/Web Bugs)
ABLE MESSAGE does not employ "Clear Gifs" to collect information about individual users. Our advertisers may do at any time, but the information will not be linked in any way to personal details stored by ABLE MESSAGE.
7. Communications from the Site
7.1 Special Offers and Updates
We may send new members welcome information (depending on the service, sometimes giving account information, general information, or payment details). Established members will occasionally receive information deemed necessary by ABLE MESSAGE for their use of the services.
Optional newsletter services may be provided and withdrawn by ABLE MESSAGE at any time. Each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications.
7.3 Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. These messages are not promotional and are always essential to the users' use of ABLE MESSAGE products and services. Receiving these messages is part of the ABLE MESSAGE service.
7.4 Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email, mail, or phone, in accordance with the users' wishes. You may be contacted by our Customer Service staff for a period of time after your enquiry to ensure the matter was resolved, or to notify you of developments.
Our Customer Support staff do not have access to critically private information such as your password or PIN number for a specified service. At all stages of the business, user privacy is extremely important, and user information remains protected at all times.
8. Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Website. We will make every effort to help the Police services with their enquiries if we believe it is in our users' interests and to protect the ABLE MESSAGE service.
9. Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information with our partners or advertisers unless deemed specifically necessary. Any information ABLE MESSAGE does store or share is not personally identifiable and ABLE MESSAGE believes there is no infringement of user privacy.
10. Third Party Advertisers
Advertisers may collect information while you are using ABLE MESSAGE site about pages you have viewed, and other viewing details. This helps them provide you with different and interesting adverts on every page you see. ABLE MESSAGE does not share additional information with advertisers.
These are the instances in which we will share users’ personal information:
Legal requirements and circumstances
When permission/authorization has been obtained from a user
11. Third Party Intermediaries
We use a credit card processing company to bill users for goods and services. We may also need to use other companies to deal with your requests or provide certain services. Other companies on our behalf will provide some services. These companies do not retain share, store or use personally identifiable information for any secondary purposes.
12. Service Providers
Third parties, who are providing a product or service on our behalf to the user, are not allowed to use personally identifiable information except for the purpose of providing these services. Secondary usage is strictly forbidden.
This Website contains links to other sites. Please be aware that we, ABLE MESSAGE, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by these Websites (ABLE MESSAGE).
14. Surveys & Competitions
From time-to-time our site requests information from users via surveys or competitions. Participation in these surveys or contests is completely voluntary and the user therefore has a choice of whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information. Contact information will be used/shared with the competition/survey to notify the winners, and award prizes, or analyse data. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site, as well as by our advertisers. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice, or the survey or competition is entered through an advert provided by a third party advertising company. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.
ABLE MESSAGE takes every precaution to protect our users’ information. When users submit sensitive information via the Website, their information is protected both online and off-line.
16. Credit Check
ABLE MESSAGE reserves the right to perform credit referencing and other checks before offering credit facilities to customers where available. Checks will be made by our authorised third party to authorise transactions on major credit and debit cards if you are making purchases through ABLE MESSAGE. They will obtain "available credit" information from your card issuer and may validate other details for security reasons.
17. Purchasing History
ABLE MESSAGE reserves the right to keep details of other transactions, or services you have used, when dealing with us. They will not be disclosed to third parties, and used only for accounts and records purposes.
18. Enhancement of Marketing Profile
All our advertising is handled by the named advertising companies, other advertising companies, or companies acting on their behalf. ABLE MESSAGE does not purchase third party information to assist advertising.
19. Correcting/Updating/Deleting/Deactivating Personal Information
ABLE MESSAGE requires you to keep your information accurate and correct. If at any time you wish to see the information held about you by ABLE MESSAGE, as specified by the Data Protection Act 1998, you need to contact us and request your account details. A charge deemed by ABLE MESSAGE as “reasonable” will need to be paid before we release the information to cover our administration costs. If any information held about you by ABLE MESSAGE is inaccurate then you are responsible for ensuring it is corrected. You must also ensure the information given to us is accurate and correct at all times. We will amend any information found to be incorrect but any information provided directly by you (i.e. name and address) is your responsibility to maintain. ABLE MESSAGE reserves the right to retain your personal information for as long as is necessary after you request your account closed. However, you will no longer be bound by the terms and conditions of a service once an ABLE MESSAGE representative has confirmed the account closed. You must no longer use this account.
20. Notification of Changes
21. Contact Information
Able Mobile Limited, Rm 1501, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road, Hong Kong
Your query will be dealt with quickly. If sending a letter please include a return address, contact telephone number, and username/ email address.
In case of any conflict between English and Chinese versions of discrepancy, the English version shall prevail.