Successful Story 1 - Chow Sang Sang Jewellery Company Limited
◆ Company Background
Chow Sang Sang was first established in 1934 and its main subsidiary, Chow Sang Sang Jewellery Company Limited is recognized as a premier jewellery retailer in Greater China with 495 stores and total workforce of over 8,000, turnover exceeded HK$16 billion in 2016.◆ Challenge
• Support daily Unified Communication for over 6,000 concurrent users daily in Greater China region of instant messaging (new feed, internal communication, contact list, workflow management)
• Demanding for the carrier grade reliability on reaching 99.99% availability
• Provide advance SIP call control capabilities (App to App, App to PABX/Phone) in Greater China Region
• Support cross platform integration API for in-house integrated services and different type of instant business interaction needs
◆ Our Solution
Commercial launched for 4 years with our feature-rich and carrier grade unified communication platform on premises services for supporting the internal instant communication in Hong Kong, Macau, China and Taiwan.
◆ Key technologies and services
► AbleChat's integrated unified communications (instant messaging applications, SMS, email, multimedia messaging)
► Highly secure internal communication system (instant messaging)
► Work business process optimization and management
◆ Company Background
Chief Investment Company was established in 1979. Have one of the largest branch networks for providing financial services (trading of stock and securities, futures/option, asset management, corporate finance and merge and acquisitions consultancy) in Hong Kong and actively expanding business in China.• Demanding for carrier grade reliability on sending over 1 million SMS / OTP per month of ordering confirmation and initial registration confirmation by reaching 99.7% successful delivery rate
• Demanding highest throughput of sending over 100 SMS per second and reaching customers within few seconds
◆ Our Solution
Commercial launched for 4 years with carrier grade services level with zero down time.
◆ Key technologies and services
► Efficient integration of unified communications (SMS, email, multimedia messaging)
► High secured authentication system (Certification)
► Work business process optimization and management
Successful Story 3 - Hong Kong Airlines
◆ Company Background
Hong Kong Airlines was established in 2006 by providing both cargo and passenger aircrafts serving 40 major cities across Asia Pacific and North America
• Demanding for machine learning and natural language processing AI chatbot for improve customer satisfaction with canned message
• Aim for providing cross selling value added services by integrated with online shops services
• Integrated with existing backend platforms (eg. CRM, PABX, Ticket Booking System)
• Detect customer geographic location and provide chat history
• Single platform for supporting multi-language user interface
◆ Our Solution
Commercial launched for 1 year and improve customer satisfaction by deployed Livechat to reduce offload phone call query time and faster response time.
◆ Key technologies and services
► Highly secured external instant messaging system (LiveChat)
► Smart customer communication (AI Chatbot)
► Customer relationship management system
► Efficient integration of unified communications (SMS, email, multimedia messaging)
► High security authentication system (Authenticiation)
► Work business process optimization and management
► Big data analysis
